No one loves customer feedback more than AY so when the opportunity arose to stop in and chat with Allen Carrick of Hydraulics Unlimited, of course we jumped at it!
Hydraulics Unlimited has been a loyal customer since 2010 and we were not only curious how they genuinely feel about our seals & service but we were also enthusiastic to see our seals in action and get a thorough understanding of what we can do to better support their needs.
Allen was a good sport about answering our standard customer service and quality questions and affably showed us around the hydraulic repair shop; showcasing some of the more interesting repair requests.
The demand for a fast turnover of hydraulic repairs places the importance of receiving assorted sealing components promptly in the high-priority category. Often, their repairs are assured a two day turnaround so Allen needs to receive his order within that small window to ensure his customers’ satisfaction. AY Seal & Packing understands this is crucial to their productivity and takes measures to safeguard the accuracy and expedition of all of the Hydraulics Unlimited orders.
“Why did I switch from Hercules to AY?
Pricing, reliability & service!”
We have always prided ourselves on our knowledgeable and friendly, (and never automated), customer service and that resonated in Allen’s responses to our service questions. On the occasion that a component is not available, our staff quickly assesses a customer’s sealing needs to offer a suitable alternative part and that is something many customers, including Allen, appreciate when calling AY.
We are always striving to improve convenience and utility for our customers so we
asked Allen if there is a component, not readily available, that would help to consolidate his seal orders. His request was that we carry self-aligning bushings & bearings. Our sales manager, Bruce MacIntyre, is currently researching the most efficient options for distributing these items so that Hydraulics Unlimited and other hydraulic cylinder repair shops can also benefit from the accessibility.
When our customers speak, we listen!
It’s a fundamental quality that AY has practiced for over 40 years!
A letter from one of our VERY satisfied customers:
“Customers and consumers regarding
Allegheny York co.
As the leader of my company Penn-mar Wilbert burial vault co. I am given the privilege of making executive decisions for the company based on many things “efficiency” being one of the biggest and most important.
When it comes to our product which we manufacturer ourselves quality is key, however to maintain this quality having good operational equipment comes first, we use a site ready style mixer truck that is no longer made and unfortunately requires everything to be custom made or fitted. We had just recently gave the truck a complete overhaul ,missing one key component a quality seal to hold back the precious cream content that makes quality concrete we had tried several things nothing seemed to do a good job for us.We were definitely not meeting our personal standards or the standards of our franchise.
As luck would have it about a month ago this very lovely girl “Elisha Weir” took a chance and stopped by to see us and when she told me what she was offering it was like a light switched on in my head!! I’ll bet these people could help us out, well Elisha took some notes and said something I really appreciated “we will get you fixed up” not well we will try or see what we can do like so many say, that impressed the hell out of me!
So within no time at all Elisha from Allegheny York Co. gives me a courtesy call saying she had my custom made seal ready and even offered to deliver it to me! Upon delivery she explained the part what it was capable of what it was made of and even how how it was made. The packaging was even quality and a special thanks to “Aaron” from Allegheny York Co. for his excellent engineering skills, hit the nail on the head the first time very pleased.
They have our business! 5 ⭐️⭐️⭐️⭐️⭐️’s for Allegheny York Co. and Elisha for her exceptional sales skills!
Wayde Beecher G.M
Penn-mar Wilbert burial vault co.